FAQs

For a secure and seamless payment process, we use Shopify Payments provided by Shopify. Your payment information is protected, ensuring your security.

To apply a promo code, simply input it in the "Discount Code" field during your checkout process. Make sure it is entered correctly before completing your transaction, as applying it retroactively may not be possible.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This allows you to monitor your shipment until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer service team is here to help. Please contact us at Support@hobico.shop. For faster service, include your email and order number.

To modify or cancel your order, reach out to Customer Service at Support@hobico.shop. We will do our best to accommodate your request. Please be aware that cancellations may not be possible after an item has been shipped. For further details, consult our Refund and Return Policy.

If you experience delays or issues with the receipt of your order, please check with the carrier first to confirm the delivery address. Additionally, providing your phone number can aid in the process of filing a claim with the carrier to recover your package, usually within a week.

Once your return is authorized, monitor the return tracking number. After the item is received at our facility, we will process your refund swiftly within 2-3 business days.

For products that need assembly, the instructions are included within the product packaging. If you require further assistance, feel free to reach out to our customer service at Support@hobico.shop, and we can provide online assembly instructions for your item.